Consumer Rights Attorney – Istanbul
Under the Consumer Protection Law No. 6502, Arel Law Office provides support in protecting consumer rights, handling cases in Consumer and Commercial Courts, resolving disputes arising from defective goods and services, applying to the Consumer Arbitration Committee, appealing its decisions, and monitoring the enforcement of those decisions.
Arel Law Office provides legal services in all areas required under the Consumer Protection Law No. 6502, for both consumers and producers, importers, or sellers.
As a consumer rights attorney in Istanbul, Arel Law Office provides services in all matters within the scope of consumer rights law, including submitting applications to the Consumer Arbitration Committee and, if the request is approved, carrying out the necessary related procedures, and if rejected, filing and pursuing lawsuits before the Consumer Courts.
- Services for Ensuring Compliance with Consumer Rights Legislation
- Providing Information on Customer Relations and Standard Contracts
- Preparation of Warranty Certificates, Labels, and Commitments
- Subscription Systems and Maintenance & Support Networks
- Franchise and Distributorship Relations
- Evaluation of Consumer Claims and Resolution of Disputes
- Submitting Applications to the Arbitration Committee on Behalf of Consumers
- Filing and Pursuing Lawsuits in Consumer Courts
- Litigation in Consumer Courts Regarding External Real Estate Sales
How a Consumer Rights Attorney Can Assist in Cases of Defective Products and Services
One of the most common issues consumers face today when purchasing goods and services is problems related to defective products and faulty services. Whether in online shopping or purchases from physical stores, receiving a defective product or experiencing a service that is not delivered as promised directly affects consumer rights. In such cases, seeking professional support helps ensure that the pursuit of rights is handled more safely and effectively within the legal process.
Taking action against consumer rights violations with the support of a consumer rights attorney not only saves time but also ensures that the legal process is carried out accurately. Arel Law Office, with its specialized expertise in consumer law, serves as an effective partner in resolving cases related to defective goods and services.
What Is a Defective Product and What Rights Does It Entail?
A defective product occurs when a sold item is not suitable for the buyer’s intended use, does not possess the qualities advertised, or has functional deficiencies. For example, a newly purchased mobile phone that leaks light from the screen, shuts down quickly, or has technical features different from those promised is considered defective. Similarly, a service that is not provided on time, is incomplete, or is performed incorrectly is considered a defective service.
In such cases, the rights granted to consumers are regulated under the Consumer Protection Law No. 6502. When faced with a defective product, the consumer has the right to choose one of the remedies: return, replacement, free repair, or price reduction. However, it is important to act knowledgeably regarding the time limits and procedures for exercising these rights, as failure to do so may result in loss of rights.
What Is the Role of a Consumer Rights Attorney?
Actions to be taken when encountering defective products or services are subject to specific legal time limits and formal requirements. Steps such as proving that the product or service is defective, contacting the seller, and, if necessary, filing a lawsuit require legal knowledge. Guidance from a consumer rights attorney during this process facilitates the resolution of the issue and prevents further harm to the consumer.
Actions to be taken when encountering defective products or services are subject to specific legal time limits and formal requirements. Steps such as proving that the product or service is defective, contacting the seller, and, if necessary, filing a lawsuit require legal knowledge. Guidance from a consumer rights attorney during this process facilitates the resolution of the issue and prevents further harm to the consumer.
Burden of Proof and Legal Process in Cases of Defective Products
The consumer is obliged to prove the existence of a defect within six months from the date of receiving the defective product or service. After this period, the entire burden of proof shifts to the consumer, which can complicate the process. At this stage, working with an experienced consumer rights attorney ensures the collection of evidence, preparation of technical reports, and obtaining expert opinions, thereby strengthening the legal proceedings.
In cases handled by Arel Law, documents are meticulously collected from the very beginning of the process, formal notices are sent to the seller and manufacturer, and, when necessary, legal applications are submitted to the Consumer Arbitration Committee or Consumer Court. This ensures that the client’s rights are pursued quickly and effectively.
Legal Process in Cases of Defective Services
Consumers have rights not only when purchasing products but also when receiving services. In particular, services provided in areas such as renovation, maintenance, transportation, tourism, education, or healthcare that are incomplete or delivered contrary to the agreed terms are considered defective services and entitle the consumer to compensation. Lawsuits filed in such cases aim to recover both material and moral damages.